Welcome to By logging into the Patient services available at our site (the “Site”) with your PIN (found on your statement), account number and birth date, you are agreeing to the following terms (the "Agreement" or "User Agreement") with Physician Support Systems (“PSS”). The Site and related services are provided subject to your compliance with the terms specified below.  If you do not agree to be bound by these terms, please exit this site promptly.

Your Access to and Use of the Site

In order to access and use the Site, you must be the either the patient who is the subject of Statement containing the PIN, or such patient’s personal representative.  If you are not the patient or the patient’s authorized representative, you may not log in.  Any unauthorized access to or use of the Site is a violation of law and may subject you to fines, penalties and/or incarceration.
All users of the Site represent, warrant and agree that he/she:
will use this Site only for his/her personal, non-commercial purposes;
will not enter any information, such as change or address or insurer, that is known to be false;
is the owner of or has the right to use any credit card information entered in order to make a payment;
will not use the Site if unable able to form a legally binding contract or are under the age of 18;
will be responsible for maintaining and protecting the confidentiality of your account information, including your PIN and account number, and for restricting access to your computer; and
is responsible for all bill payments that you authorize using the bill payment feature of the Site.

PSS Liability

PSS will not be liable for any unauthorized access or use of the Site.  You will not hold responsible for disclosure of information to unauthorized third parties. To the extent legally permitted, we exclude all warranties, terms and conditions not stated in this User Agreement.  We will not be liable to you for any loss of money, or injury to your reputation, or any special, indirect, or consequential damages, which arise as a result of use of the Site.  Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you.

Refund Policy

All credit card payments made via this Site are payments for medical services already rendered and are final. No refunds, credits or offsets against payment will be made or applied, except in the case of an accounting or statement error, or a duplicate payment, resulting in a credit balance on your account. Credit balances will be refunded in accordance with our standard practices. Refunds due to a credit balance, or accounting or statement error, are generally made within 30 60 days after the credit balance arises, or the accounting or statement error is determined. Refunds are via bank draft made payable to the account holder, and mailed via regular mail to the address of record on file. We are under no obligation to issue a credit to your credit card account to accomplish any refund. You agree that you will bring any suspected duplicate payments, or accounting or statement errors, to our attention, via either electronic or voice communication, promptly after learning or becoming aware of the same.


The Site has security measures in place in an effort to protect against the loss, misuse and alteration of information under our control. Our secure servers protect the information using advanced encryption and firewall technology. We use Secure Socket Layer (SSL) technology for mutual authentication, data encryption and data. SSL is the industry standard security protocol to encode sensitive information, such as your credit card number.  When you provide credit card information in order to make a payment, SSL encryption protects that information.


PSS will not sell or rent any of your personal information to third parties. For a complete description of how we use and protect your personal information, please see our Privacy Policy.

No Agency

No agency, partnership, joint venture, or employee-employer relationship is intended to be created or is created by this Agreement.

Changes to Our User Agreement

This User Agreement may be revised at any time within PSS’ sole discretion.  Any revised User Agreement takes effect immediately upon being posted to the Site.  You will be bound by the revised Agreement upon it taking effect, even if you have not become aware of such changes.


If there are any hyperlinks to other sites at this Site, PSS is not responsible for the accuracy, privacy practices or the content of any such third party site.

Trademarks and Trade Names

Physician Support Systems is a trademark and tradename of Alpha Thought Global, Inc.  Any other product or company names listed or linked to on this Site are the property of their respective owners.


PSS either owns or has the right to use for its intended purpose all information, including this Agreement, included in this Site.  Any information that you access or provide is for your personal use and will only be used for its intended purpose. You may not use any of the information, logos, trademarks or trade names found at this Site for any other or unlawful purpose.


This site was created and is maintained, located and controlled by PSS in the State of Pennsylvania. The laws of the State of Pennsylvania will govern the content and use of this site, without giving effect to any of the conflict of law principles or rules thereof.


If any provision of Agreement is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.  No waiver of any of these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or any other term or condition.  This User Agreement is the entire, final and complete agreement between you and PSS with respect to your use of the Site.